Frequently Asked Questions
What areas do you service?Muse Me is based in Buckhead, Georgia, and services locations within a 15-mile radius at no additional cost. Travel beyond this range is billed at $3 per mile.
Please note: Some hotel or venue locations may require a parking or valet fee, which will be added to your final invoice if applicable.
Will the setup look exactly like inspiration photos?Inspiration images are used as creative references. While exact replicas cannot be guaranteed, Muse Me designs each setup with intention to match the overall aesthetic, mood, and vision discussed.
What is your cancellation or rescheduling policy?All deposits and payments are non-refundable, as planning and preparation begin immediately upon booking. In the event of unforeseen circumstances, completed payments may be applied toward a rescheduled date, subject to availability.
How far in advance should I book?All bookings are required to be submitted at least one (1) week in advance. Earlier bookings are highly recommended to ensure availability.
For last-minute requests, a rush fee will apply and availability is not guaranteed. Please submit an inquiry to receive a custom quote.
Do you offer cleanup services?Yes, cleanup options are available and vary by service type.
Room Décor Setups:
Next-day cleanup may be added for an additional fee. If selected, Muse Me will return to remove all décor and restore the space. If cleanup is not added, clients are responsible for removal. A basic cleanup kit may be left behind to assist with takedown.
Please note: Hotels may charge additional cleaning fees if décor is not removed properly. These fees are the responsibility of the client.
Event & Large-Scale Installations:
Cleanup is typically included for larger or intricate setups. For simpler installations, cleanup may be optional and will be quoted based on scope.
Do you offer early hotel check-ins?Early hotel access is dependent on the hotel’s policies and must be arranged directly by the client. Once confirmed, please communicate the approved access time to Muse Me so availability can be verified and accommodated.
What’s required to book?To secure your date, a 50% non-refundable deposit is required at the time of booking for all Muse Me services.
The remaining balance is due:
72 hours prior to your scheduled date for room décor setups
One (1) week prior to the event date for proposals, balloon installations, and luxury décor experiences
For last-minute bookings within 72 hours, full payment is required at the time of booking.
How long does setup take?Setup time varies depending on the selected package and design complexity.
Room Décor Setups: approximately 3–6 hours
Proposal Setups: approximately 4–6 hours, depending on detail level
Balloon Installations & Luxury Events: timing will be confirmed based on scope
Exact setup and breakdown times will be finalized in your quote and confirmed prior to your event.
Can I customize my package?Absolutely. Every Muse Me experience is designed with intention. Packages can be customized to reflect your vision, space, and celebration style. A curated selection of add-ons and upgrades is available within each inquiry form to further personalize your experience.